“My Arlo camera was working fine till now. However now it appears offline in the Arlo app. I want to get this issue fixed as soon as possible. Please help me out.”
Are you having similar concerns? Use this very post to resolve the problem. Let us tell you that the camera can go offline if there’s no internet. You will also have your Arlo camera blinking orange color. There can be several other reasons why your Arlo security camera appears offline. We will help you out resolve the trouble by addressing all those reasons. Let’s begin.
How to Fix Arlo Camera that’s Offline?
Before anything else, check that your Arlo camera is powered up. Perhaps the battery is low or the camera is powered off. Go ahead and charge the Arlo battery. Once the Arlo is fully booted up, the status will appear as online. If this is not the case, then give a shot at the fixes highlighted in the upcoming sections.
1. Check the WiFi Connection
First things first, make certain that your internet router is working fine. Why don’t you try to join any other device to router’s WiFi to see if the internet is working or not? Check its power connection and the connection with the modem or DSL gateway. Fix the router and then see if the camera is online or not.
2. Reboot the Router
Power off the WiFi router and unplug it from its wall outlet. This will provide network connection a fresh start. After some time, plug in the router and turn it on. The Arlo camera should be connected to the router’s WiFi now and should appear online in the app or web interface.
3. Check Router’s Settings
The Arlo camera requires a 2.4 GHz network to operate. You should see if the router is transmitting a 2.4 GHz WiFi band or not. If not, then change the radio band from 5 GHz to 2.4 GHz and then see of the camera gets connected or not.
4. Bring Arlo Camera in Range
Maybe the Arlo security camera is not in the range of the internet router. If this is the case, then the camera will have difficulty connecting to the WiFi and hence it shows offline status. We suggest you bringing the Arlo camera within the coverage area of the WiFi router to get rid of the problem. Make sure that the camera receives a stable WiFi network.
5. Restart Arlo Camera
Power off the Arlo camera for some time. If you have a wired camera, then unplug it for some time. In case you have battery operated Arlo camera, then take out the battery from its compartment for some time. Check the condition of the battery. You may need to replace the battery. After about 5 to 10 minutes, plug in the camera or reinsert the battery back into the battery compartment. As soon as the camera is booted up, check its status in the Arlo app or log in to the web interface using my.arlo.com on a browser. The camera must appear online this time.
6. Reset Arlo Camera
The Arlo camera should no longer appear offline if you apply the solutions presented above. Under any circumstances, if none of the hacks has helped you, then the final option that you are left with is to reset the Arlo camera and have the factory settings running on it. But before resetting, know that this process removes all the customized settings from the camera. So, only when you have tried all the possible solutions, then only go for the Reset process.
To reset the Arlo camera, press and hold the Reset button for about 10 seconds. You can’t press the button using your fingers. So you’ll need a sharp and pointed object like a straightened paper clip or an oil pin. Refrain from using a pen or pencil to press the button.
Set Up Arlo Camera Once Again
As soon as the button is released, the camera will be running on the default factory settings. You should remove the camera form the Arlo account as well. After that, again log in to the app, go to Arlo camera setup page and carry out the setup steps.
In the End
This way you can bring back your Arlo camera online by applying the effective solutions discussed in this post.
